Elevator problems persist at Long Beach high-rise
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He said that the city’s claims that Samson has neglected repairs are unwarranted because the company has already begun replacing the elevators. “They go over and above what your average landlord would do,” he said. “Millions of dollars have been spent in these buildings after Sandy to do the right thing for the tenants and to get them back into their homes as soon as possible.”
Asked about ongoing problems with the lone functioning elevator, Hyman said, “We have not had any reports that there had been any emergency extrications in the building. Whenever there needs to be repairs, the repair people are there to take care of it. There have only been approximately five building violations for the entire year, and each and every one of them were immediately addressed by management.”
Tenants, however, said that Samson has been unresponsive. Cy Floyd, the secretary for the building’s tenants association, said there are ongoing issues with maintenance and upkeep of the building.
“Since Sandy, it’s just been abhorrent,” Floyd said. “… [T]his last episode lasted six days with no elevator service. One of my neighbors today said she was afraid to go buy groceries because she didn’t know if she could get back upstairs if the elevator was out.”
“The problem is that they’re putting a Band-Aid on these elevators that need a tourniquet,” added a tenant who declined to be identified. “We pay top rent and they’ve done nothing. There are other amenities and repairs that they’re supposed to address, and nothing is being done. And you really feel for the senior citizens who live in this building — they’re stuck. There was one situation when the Fire Department had to use a ladder to get to an elderly tenant on the seventh floor, because they couldn’t bring him down through the elevator.”
Jimmy Norton, 91, a World War II veteran and a lifelong Long Beach resident who lives on the fifth floor, said that tenants have put up with poor elevator service for a year. Norton, who uses a wheelchair, likes to go to a diner each morning for coffee and a bagel.