PSEG Long Island takes over January 1
(Page 2 of 3)
Under the agreement PSEG Long Island will manage electric transmission and distribution operations, customer services as well as LIPA’s 18 percent ownership of Nine Mile Point 2 Nuclear Station in upstate New York. Additionally, PSEG Long Island will develop and implement operational improvements to provide safe and reliable service along with a plan to improve storm response, increase customer satisfaction and manage the operational and maintenance costs of the utility.
How to keep the lights on
“The first year we will begin implementing operational improvements including upgrading technology,” said John O’Connell, vice president of transmission and distribution for PSEG Long Island. “Technology is a big piece of what we do.”
Mr. O’Connell said they will do “an investment evaluation,” as well as provide “reliability that is centered on maintenance of the system. We will focus on tree trimming, as well as pole inspections. We will also include an new outage management system to help us with response to outages and to assist our customers,” he said.
Mr. Eichhorn said 2014 will focus on customer satisfaction by improving communication with a new automated phone system that will cut wait times including a call back feature. Customers may leave their name and a time for a customer representative to call them back.
Additionally, a new storm response program will be put into place to stream line response time that includes working more closely with government officials.
“By the end of 2014 the 1400 National Grid employees will be PSEG employees. We will have a foundation in place to assist the communities and I believe our customers will see a noticeable improvement by this time next year,” said Mr. Eichhorn.
Ralph Spagnolo complained about the lack of response to cutting branches that will keep wires from coming down during a storm. “There is a big old tree right over one pole in my neighborhood. I have asked them to take branches down but they never came. It will come down in the next storm.”