Opening PCC's doors to the public
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For a portion of the clients being treated, overcoming an addiction to drugs and/or alcohol is the major initial step in moving toward that productive life. PCC’s Chemical Dependency Treatment program offers a variety of services that includes communication and reporting with external agencies, random urine toxicology and breathalyzer tests. “We try to give our clients a sense of hope,” said program Director Meryl Camer.
Some of that hope actually begins when clients first walk in for their appointments and are greeted by PCC’s receptionist staff. Treating clients with respect becomes part and parcel of the care PCC provides on a daily basis. With appointments scheduled hourly, what Dixon called the “ebb and flow” can become hectic as clients, and in some cases families, enter and exit the second-floor waiting area. “The receptionists calm people,” Camer said.
“It does makes a difference,” Dixon added. “There is a certain decorum.”
That positive behavior extends into caring for those adults and children who are receiving treatment. And though they deal with serious issues daily, it helps, Camer said to have sense of humor. “Clients get upset about the exit survey,” she said, “but then they say the treatment ‘helped me a lot, I learned a lot about addiction.’“
Goldsmith said that a good day at PCC is one where problems arise, but the solutions work. “For me,” she said, “it is somebody we were really worried about and the situation resolved itself or we put something in place and the plan achieved the goal.”