August 29, 2012 | 368 views
A new leader for Franklin Hospital
Hospitals shouldn’t be cold, impersonal places where patient and family relations take a back seat. That’s the philosophy of Catherine Hottendorf, the new executive director of Franklin Hospital.
Hottendorf, a registered nurse, took the reigns of the North Valley Stream medical center two months ago. She comes with more than 40 years of experience in the health care field, including a prior stint at Franklin Hospital as the nursing executive.
“I came back,” she said. “I love Franklin. It’s really a community hospital.”
Franklin is the primary hospital for much of the area including Valley Stream, Elmont, Franklin Square and Malverne. Hottendorf wants to reach out to these communities and beyond to let people know about the services the hospital has to offer. They should know, she said, that Franklin is consistently rated No. 1 in orthopedic surgery, including joint, hip and knee replacements.
The hospital is also known for its wound care and hyperbaric chamber, Hottendorf explained, and its hospice unit.
She also wants Franklin Hospital to be thought of as a warm and inviting facility, where patients feel cared for and their family members feel welcomed. “It’s really all about customer service,” Hottendorf said. “Patients come first. If you treat patients as you want to be treated, you can’t go wrong.”
This practice, she said, must start at the top with her setting the example. She said exemplary patient care is the philosophy of the entire North Shore-LIJ health system. Many people are frightened when the enter a hospital, Hottendorf explained, and the staff must do its best to make them feel comfortable.
Hottendorf is one of four registered nurses to be leading a hospital in the North Shore-LIJ system, which she said is a growing trend within the past decade. Nurses, she explained, are the largest of any group of employees in a hospital.